Software for Field Service Management
Coordinate technician teams, schedule interventions, track status in real-time, and digitalize service processes. Complete solution for efficient field operations.
What is Field Service Management?
Field Service Management (FSM) is a software system that helps companies coordinate and optimize field service operations. It includes technician scheduling, intervention tracking, spare parts management, digital documentation, and real-time reporting.
With modern FSM software, companies can reduce response times, increase technician productivity, improve customer satisfaction, and have complete visibility into field operations—all from a single platform.
Key Features
Everything you need to efficiently manage field service operations
Intelligent Scheduling & Dispatch
Automatically assign technicians based on availability, skills, and location. Optimize routes to reduce travel time and costs.
Mobile-Optimized Web Interface
Technicians access tasks on any device through our responsive web interface and complete digital checklists with all relevant data.
Real-Time Tracking
See technician locations, intervention status, and progress in real-time on maps and live dashboards.
Digital Checklists & Reports
Replace paper with customizable digital forms. Automatically generate intervention reports with all collected data.
Parts & Inventory Management
Track spare parts used, manage vehicle and warehouse stock, and automate replenishment.
Analytics & Reporting
Dashboards with KPIs: response time, resolution rates, technician productivity, cost per intervention, and customer satisfaction.
Benefits of FSM Software
Why companies choose to digitalize field service operations
Use Cases
Field service management software is ideal for various industries and operation types
Maintenance & Repairs
Schedule and track preventive and corrective maintenance interventions for industrial equipment, HVAC, elevators, or other technical systems.
Installations & Commissioning
Coordinate teams for new equipment installation with verification checklists and complete documentation.
Field Technical Support
Manage support requests, assign technicians, and track problem resolution with SLAs and automatic escalations.
Integrated with Blade XR
The Field Service Management module is part of the Blade XR platform, offering native integration with CRM, ERP, PIM, and equipment management for a complete solution.
- Automatic sync with equipment registry and contracts
- Access to complete customer and equipment history
- Automatic invoicing based on completed interventions
- Unified reports with data from all modules
Integrated Modules
Frequently Asked Questions
Answers to the most common questions about field service management software
What is Field Service Management?
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Field Service Management (FSM) is a software system that helps companies coordinate field service operations, including technician scheduling, intervention tracking, spare parts management, and real-time reporting.
How much does field service management software cost?
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The cost varies depending on the number of users and required features. Contact us for a customized quote tailored to your company's needs.
Can I use the system on my phone?
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Yes, Blade XR features a fully responsive web interface optimized for mobile devices. Technicians can access all features through their phone's browser on iOS and Android.
How long does implementation take?
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Standard implementation takes 4-8 weeks, including configuration, data migration, team training, and assisted go-live period.
Does it integrate with our existing systems?
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Yes, Blade XR offers APIs and predefined integrations with accounting systems, ERP, CRM, and other applications used in your company.
Ready to Optimize Field Operations?
Contact us for a personalized demo and discover how our field service management software can transform your team's efficiency.
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